At Herndon Dental Arts, we are committed to providing high-quality dental care in a comfortable and professional environment. These Terms of Service and Policy (“Policy”) outline the rules and guidelines for utilizing our services. By visiting or engaging with our dental office, you agree to the following terms.

1.Appointment Scheduling & Cancellations

  • Scheduling: Appointments can be made via phone, email, or through our online booking system. We recommend scheduling at least 48 hours in advance to ensure availability.
  • Cancellations and Rescheduling: We kindly ask that you provide at least 24 hours’ notice if you need to cancel or reschedule your appointment. Failure to do so may result in a cancellation fee of [Insert Fee Amount].
  • No-Show Policy: If you fail to attend a scheduled appointment without prior notice, a no-show fee of [Insert Fee Amount] may apply.

2.Patient Responsibilities

  • Accurate Information: It is your responsibility to provide accurate and complete information regarding your health, medications, and any medical conditions that may affect your treatment.
  • Cooperation: You are expected to follow any instructions provided by our dental team to ensure effective treatment. If you fail to follow the instructions, Herndon Dental Arts is not liable for any complications or discomfort that may arise.

3.Insurance and Payment

  • Insurance: We accept a variety of dental insurance plans. It is your responsibility to verify your insurance coverage and inform us of any changes to your plan.
  • Payment: Co-pays, deductibles, and out-of-pocket expenses are due at the time of service. We accept cash, credit cards, and electronic payments.
  • Financial Responsibility: If insurance does not cover the entire cost of your treatment, you are responsible for the remaining balance. Any unpaid balances will be subject to collection procedures, and late fees may apply.

4.Privacy & Confidentiality

  • HIPAA Compliance: We adhere to the Health Insurance Portability and Accountability Act (HIPAA) regulations to protect your personal health information. Your information will never be shared with third parties without your consent, except as required by law.
  • Patient Records: We maintain detailed records of all services provided to you. You have the right to access your records upon request.

5.Treatment Plans and Consent

  • Informed Consent: Before undergoing any treatment, you will be informed about the procedures, risks, and benefits associated with the treatment. By consenting to the treatment, you acknowledge understanding these details.
  • Changes to Treatment Plan: If additional treatment is required, we will inform you and provide an updated treatment plan and cost estimate.

6.Referrals

  • Specialist Referrals: If necessary, Herndon Dental Arts may refer you to a specialist for additional care. The responsibility for following through with the referral rests with the patient.
  • Follow-Up Appointments: It is the patient’s responsibility to schedule any follow-up appointments recommended by our team.

7.Emergency Care

  • Emergency Procedures: We strive to provide care in emergency situations. If you are experiencing a dental emergency, please contact us immediately to schedule an urgent appointment.
  • After-Hours Care: We do not provide after-hours emergency care, but we will direct you to the appropriate resources for urgent treatment after our regular office hours.

8.Behavioral Expectations

  • Respectful Conduct: All patients and visitors are expected to treat our staff with courtesy and respect. Any behavior that is deemed disruptive or abusive may result in dismissal from the practice.
  • Smoking and Alcohol: Smoking and the consumption of alcohol are not permitted within our office premises.

9.Changes to Policy

  • Policy Updates: Herndon Dental Arts reserves the right to update or modify this Policy at any time. Any changes will be communicated to patients through appropriate channels.

10.Limitation of Liability

  • Dental Care: While we strive to provide the highest quality of care, Herndon Dental Arts is not liable for unforeseen complications or adverse reactions to dental procedures.
  • Loss or Damage: We are not responsible for personal belongings lost or damaged while on our premises.

11.Feedback and Complaints

  • Customer Satisfaction: We value your feedback. If you have any questions or concerns regarding your treatment or experience at Herndon Dental Arts, please contact us directly so we can address your concerns.
  • Complaint Resolution: In the event of an unresolved issue, we will work diligently to resolve the matter through a fair and transparent process.
  • We will not share your opt-in to an SMS campaign with any third party for purposes unrelated to providing you with the services of that campaign. We may share your Personal Data, including your SMS opt-in or consent status, with third parties that help us provide our messaging services, including but not limited to platform providers, phone companies, and any other vendors who assist us in the delivery of text messages. All of the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

12.We will not share your opt-in to an SMS campaign with any third party for purposes unrelated to providing you with the services of that campaign. We may share your Personal Data, including your SMS opt-in or consent status, with third parties that help us provide our messaging services, including but not limited to platform providers, phone companies, and any other vendors who assist us in the delivery of text messages. All of the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.